Refund & Cancellation Policy
Thank you for purchasing from Digital Skill Vault.
As our products are digital in nature and delivered instantly after successful payment, we generally do not offer refunds once access has been provided. However, customer satisfaction is important to us, and we will review refund requests on a case-by-case basis.
Eligibility for Refund
A refund may be considered under the following circumstances:
- Duplicate payment made for the same product.
- Payment was successfully charged but product access was not provided.
- Technical issues preventing access to the purchased product that cannot be resolved by our support team.
- Incorrect transaction due to a system error.
Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- Change of mind after purchase.
- Lack of usage of the purchased product.
- Failure to read the product description before purchase.
- Incompatibility with third-party software, tools, or devices not mentioned in the product description.
- Requests made after downloading, accessing, or consuming the digital content.
Cancellation Policy
Orders for digital products cannot be cancelled once payment has been successfully processed and access has been granted.
Refund Processing
If a refund request is approved, the amount will be credited to the original payment method within 5–10 business days, depending on the payment provider and banking institution.
Contact Us
For any billing, access, or refund-related concerns, please contact us:
Email: support@digitalskillvault.in
Email Support: Digitalgrowthlab47@gmail.com
We will make reasonable efforts to resolve all genuine customer issues promptly.